CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to
katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to
michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
Facebook Posts Like
CJUK
1 day ago
Do you know a Chef who is looking for a career change? 🍳
Or maybe you're considering tackling some new challenges yourself 🤞
Recommend a friend, or yourself, to CJUK here: buff.ly/2NcF0mx ...
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CJUK
2 days ago
Time has flown this week! Let’s recap some of the highlights 👇
- On World Kindness Day we watched the BBC Children in Need episode of DIY SOS The Big Build which was held in our local area Blackburn to support Nightsafe. It was fantastic to see all of the hard work going into it and of course the amazing end product 🙌
- We celebrated winning Team of the Month and Katie winning Sales Achiever of the Month for October, what a dream team we have! ⭐️
- David accepted a new role in our team, he is now Junior Recruitment Consultant. Congratulations David! 👏
- The event of the year, our Cummins Mellor #BYZQuiz was held last night and raised a fantastic £13,286 for our neighbours Blackburn Youth Zone to support their ‘Get a Job’ programme 🤗
- The first week of the Media Village Reverse Advent Calendar is complete and our box is filling up with donations, closely guarded by the lovely Phillip Schofield! 🎁
- We’re planning ahead and getting our brigade secured into Christmas and New Year contracts to keep them busy and stacking up the pounds at an expensive time of year! 💰 ...
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CJUK
2 days ago
Congratulations to Woodcocks Haworth & Nuttall Solicitors for successfully reclaiming the #BYZQuiz trophy last night after previously winning in 2017! 🏆
The event raised a fantastic £13,286 for Blackburn Youth Zone 🤗
Thank you to all who donated, attended and volunteered their time to make the event as amazing as ever ⭐️
Read more here: buff.ly/2CNJ7CE ...
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CJUK
3 days ago
Great pictures from some of our team down at Mercure Dunkenhalgh Hotel & Spa setting up for tonight ⭐️
The raffle table is prepared, room looking smart and the trophy sparkling clean 🏆
Who will be the lucky winners this year? See you all in a few hours 🥇 #BYZQuiz Blackburn Youth Zone ...
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CJUK
3 days ago
Today is Guinness World Records day! 🏆
We're proud to be taking part in The Great Big Christmas Turn On in under 3 weeks 🎉
The aim of the event is to achieve a Guinness World Record by turning on the largest number of simultaneously illuminated Christmas trees, ever! 🎄
This event will more importantly raise vital funds for Hospitality Action who do an amazing job in supporting the hospitality industry and its staff 💛 ...
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Tweets Follow
"I arrived at the company in 2009 and have been gracing the team with my presence every day since then. Being a Springer, I’m always willing go the extra mile..."
Meet Charlie and the rest of the CJUK team: https://buff.ly/2TEidUI #OfficeDog #RecruiterLife #DreamTeam
This year's @themediavillage #ReverseAdventCalendar is coming along well! 🎁
Our friend @Schofe is keeping an eye on the donations for us while we're out of the office for the weekend 👏
#FridayFeeling #Fundraising
Well done to our fantastic runners up @pcaltd and @BowkerBMW in last night's #BYZQuiz 🤗
It was a tough competition and we had a tie for second place 🥈 Thank you for your support!
Thank you to all who donated, attended & volunteered to make last night's #BYZQuiz as amazing as ever - we raised over £13,000 for @blackburnyz! ⭐️
Well done to @WHNSolicitors for reclaiming the trophy after previously winning in 2017 🏆
Read more: https://buff.ly/2CNJ7CE
Huge well done and thank you to our fantastic team for setting up ready for the #BYZQuiz - you're all in for a treat! See you all in an hour 🏆🌟 #Fundraising
Latest News from Chefs Jobs UK
Cummins Mellor Quiz Raises Over £13,000 for Blackburn Youth Zone
Written on 15-Nov-2019 by sammy
On Thursday 14th November 2019, over 200 people people from 45 businesses came together at the Dunkenhalgh Hotel & Spa for the fourth annual Blackburn Youth Zone Quiz. The Quiz is organised by
Getting to know Kevin – October’s Chef of the Month
Written on 08-Nov-2019 by sammy
Congratulations to CJUK Chef, Kevin, who has been recognised as our Chef of the Month for his work in October 2019! Kevin won this award for his flexibility to work, professionalism and
Festive Fundraising for Hospitality Action
Written on 05-Nov-2019 by sammy
CJUK are proud to partner with Hospitality Action to offer all our candidates a free and confidential Employee Assistance Programme (EAP). As a way of showing our support, we raise money for the