(National)

(Out of Hours)

(LONDON)

(Out of Hours)

CALL US NOW

Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

Sign Up For Regular Updates

Fill in the form below to receive regular industry and job updates from us

Candidate Client
By ticking this box, I confirm my details are correct and consent to CJUK holding my information

Facebook Posts

Timeline Photos

Debunking the myths about interim Chefs! The Hospitality industry is changing and now is a perfect time to embrace it… https://buff.ly/2LculvR..

2 likes, 0 comments7 hours ago

Timeline Photos

We’re extremely proud of our #Chefs representing us in the industry and offering a helping hand to our clients, but what sets them apart? They..

6 likes, 0 comments1 day ago

Photos from CJUK's post

It’s time for our #FridayFrolics & what a week it’s been! ✨ – Last night was the Cummins Mellor #BYZQuizQuest where we came together with local..

6 likes, 0 comments2 days ago

Huge thank you to everyone who came to the Cummins Mellor Recruitment #BYZQuizQuest – collectively we raised over £15,000 for Blackburn Youth..

9 likes, 0 comments2 days ago

The #BYZQuizQuest has begun with ‘capital cities’ Good luck everyone!

6 likes, 0 comments2 days ago

Thank you to our generous Chef, David, who has donated lots of food for our reverse advent calendar which will be sent to Blackburn Foodbank..

6 likes, 1 comments3 days ago

Timeline Photos

The day is almost here! Tomorrow is the Cummins Mellor #BYZQuizQuest in aid of Blackburn Youth Zone and we have some last minute raffle tickets..

0 likes, 0 comments3 days ago

Huge congratulations to Jo who has won our October 2018 Star of the Month Award! Very well deserved ✨ #Careers #Recognition

15 likes, 1 comments4 days ago

Only 2 days to go until #BYZQuizQuest! Huge thank you to Pure Style Bathrooms & Kitchen for donating 2 tickets for the Manchester United’s Champions..

2 likes, 1 comments5 days ago

Photos from CJUK's post

Looking for your new Chef role? Send us a message or see some of the other jobs we have on across the UK https://www.chefsjobsuk.com/jobs/ #ChefLife..

4 likes, 0 comments6 days ago

Tweets

  • Latest News from Chefs Jobs UK