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Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact your Recruitment Consultant, on 01254 355 666. They will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you feel you need to take a more formal approach, you can write to our Managing Director, Katie Mellor by email to katie@chefsjobsuk.co.uk or by letter to CJUK, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
10. If we have to change any of the time scales above, we will let you know and explain why.

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Facebook Posts

1 week ago

CJUK
🌟 As it is Mental Health Awareness week, we wanted to take a moment to shine the spotlight on our incredible Managing Director Katie Cjuk and share how she's been revolutionising our work environment through the power of yoga. 🧎 Katie has been on a mission to prove that yoga can be done anywhere, including the office, offering lunchtime sessions to all our Team! 💪 Her dedication to our well-being is truly commendable, and we are incredibly grateful for her guidance and leadership.#MentalHealthAwarenessWeek #YogaIntheworkplace #SupportEachOther ... See MoreSee Less
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4 months ago

CJUK
It's an office day and we have our monthly training session 🧐This month we are focusing on taking a really thorough job order to ensure we get as much information as possible about the job so we can pass that onto the chefs before they arrive! ... See MoreSee Less
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5 months ago

CJUK
🎄 MERRY CHRISTMAS 🎄We would like to wish all of our candidates and clients a very Merry Christmas and a Happy New Year. We wish you all the best for 2023 and look forward to working with you again next year.Here's our opening times over Christmas and New Year. ... See MoreSee Less
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6 months ago

CJUK
It’s coming home 🏴󠁧󠁢󠁥󠁮󠁧󠁿 #england #comeonengland #worldcup ... See MoreSee Less
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