(National)

(Out of Hours)

(LONDON)

(Out of Hours)

CALL US NOW

Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Milnshaw House, 161 Whalley Road, Accrington, and Lancashire, BB5 1BX.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Milnshaw House, 161 Whalley Road, Accrington, Lancashire, BB5 1BX.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

Sign Up For Regular Updates

Fill in the form below to receive regular industry and job updates from us

Candidate Client

Facebook Posts

Take a look back at #CJUKLive17, a conference we hosted bringing some of our fantastic Chefs together.

1 likes, 0 comments7 hours ago

Meet a Selection of the CJUK Elite Chef Brigade - CJUK

Happy #InternationalChefsDay to all of our Chefs who continuously amaze us with their hard work!

1 likes, 0 comments18 hours ago

Jobs - CJUK

Check out our latest available contracts over on our website. If you cant find one for you, feel free to contact our Talent Team who are here..

0 likes, 0 comments19 hours ago

7 Reasons to Become a CJUK Chef - CJUK

Interested in becoming an Interim Chef? Here are 7 reasons why it can be a better career choice!

0 likes, 0 comments1 day ago

Recipes from CJUK Chefs

Food for thought – Take a look through some of the recipes created by our CJUK Chefs

1 likes, 0 comments1 day ago

CJUK Chef Stories - CJUK

Don’t just take our word for it, our very own Chefs tell their stories since joining CJUK #ABetterWay

1 likes, 0 comments2 days ago

Become a CJUK Chef - CJUK

Gain a better work-life balance so you spend some time enjoying your other hobbies #ABetterWay

0 likes, 0 comments3 days ago

Cooker Competition - CJUK Live 2017

Check out some of the amazing food created by our Chefs during the big cookery competition at #CJUKLive17 https://goo.gl/UBstk3

2 likes, 0 comments3 days ago

With Halloween creeping up on us, have you got any horror stories in the kitchen? Comment Below!

0 likes, 1 comments4 days ago

Contract Catering - CJUK

Been involved in Hospitality for many years and now looking to slow things down? Get in touch with our ‘cooks’ team

0 likes, 0 comments4 days ago

Tweets

  • Latest News from Chefs Jobs UK

    • Experience the “heat of the kitchen” it’s a great place to learn.

      Written on 09-Oct-2017 by sammy

      Last week I visited a local college to speak to some of the hospitality students about their transition into the world of work. I was keen to offer an insight into the industry they were about to

      READ MORE
    • CJUK winners at Investing In Talent Awards

      Written on 06-Oct-2017 by sammy

      We are proud to announce that CJUK have won the award for Best Temporary Workforce Care at the Recruiter Investing in Talent Awards 2017. The ‘Recruiter – Investing in Talent Awards’ celebrate

      READ MORE
    • National Work Life Week

      Written on 29-Sep-2017 by sammy

      “A work life balance, what’s that?” is probably the response you’d get from most professional chefs. Work/life balance is not a common phrase in professional kitchens, more of an urban

      READ MORE