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Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

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Facebook Posts

21 hours ago

CJUK
👨🏼‍🍳 CJUK Chef Luke, went to Winchester Cathedral recently and snapped these great photos! ⛪📸 We love to see what our chefs get up to in their own time! So send your pictures to us! If you’re looking for temporary chef work in the UK, please get in touch as we'd love to talk to you! 💬Contact us via:📞 01254 355 666📩 info@cjuk.co.uk💻 jobs.chefsjobsuk.com ... See MoreSee Less
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2 days ago

CJUK
🔙 Throwback! 🔙Yesterday marked 5 years since CJUK Live 2017! Our live event that brought the CJUK Brigade together! 👨🏻‍🍳 The event involved talks from chefs & industry experts, cooking competitions and awards! 🥇We are very excited to hold similar events for our brigade in the near future! 👀If you’re looking for temporary chef work in the UK, please get in touch as we'd love to talk to you! 💬Contact us via:📞 01254 355 666📩 info@cjuk.co.uk💻 jobs.chefsjobsuk.com ... See MoreSee Less
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3 days ago

CJUK
📝Testimonial 📝Thank you for your lovely review Lee 😊If you’re looking for a temporary chef work in the UK, please get in touch as we'd love to talk to you!Contact us via:📞 01254 355 666📩 info@cjuk.co.uk💻 jobs.chefsjobsuk.com ... See MoreSee Less
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6 days ago

CJUK
🍴 Anyone Hungry? 🍴📸 Chefs, don't forget to share your food, kitchen and placement pictures with us, we love to see them! 📸Interested in finding temporary chef work in the UK? Get in touch as we'd love to talk to you!Contact us via:📞 01254 355 666📩 info@cjuk.co.uk💻 jobs.chefsjobsuk.com ... See MoreSee Less
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7 days ago

CJUK
📢 Let’s Talk! There’s a lot that changes moving to a new placement, but what’s the most important thing for you? 🏠 Is it to have accommodation?🧂 Is it the brigade you’d be joining?📍 Or is it location of the establishment?👇 Have your say and let us know below in the comments 👇Interested in finding temporary chef work in the UK? Get in touch and join the CJUK Brigade today!Contact us via:📞 01254 355 666📩 info@cjuk.co.uk💻 jobs.chefsjobsuk.com ... See MoreSee Less
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