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  • Complaints Procedure

Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

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1 month ago

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🍴RELIEF CHEF DE PARTIE📍NEAR BATH, WILTSHIRE💰FROM £16 PER HOUR This 4* Country Hotel are looking for a strong Chef De Partie to join their existing brigade on a temporary basis. The kitchen holds 2AA rosettes and uses the freshest, locally sourced produce to create a mix of traditional British classics and more innovative dishes.Apply online - buff.ly/3p8jIvD Or call us - 01254 355666#ChefJobs #ReliefChefJobs #TempChefJobs #ReliefChefDePartie ... See MoreSee Less

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🚨 WARNING - CUTE CJUK PET ALERT!We just HAD to share this adorable photo of Patch to brighten up your Monday! 🐶Thanks to CJUK Chef Meg for sending this to us! 😍 Do you have any pets you want to make CJUK Facebook famous? Send your photos in to us or add them in the comments! 💙 ... See MoreSee Less

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1 month ago

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🔥 NEW JOB ALERT 🔥We're looking for a strong CDP to work in an award winning hotel restaurant in Cumbria on an ongoing basis.Your new contract will involve working:⏰A minimum of 50 hours per week🍴Within a brigade of six, running your own section within the kitchen🎉Between the restaurant service and function work***On site accommodation is available*** Interested? 👀 Call us - 01254 355666Apply online - buff.ly/3AbDnky #ChefJobs #ReliefChefJobs #TempChefJobs #ChefJobsCumbria ... See MoreSee Less

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