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Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

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8 hours ago

CJUK
We're looking for a strong CDP to support the brigade of a busy boutique Hotel & Spa in Staffordshire for the rest of the Summer 😎💰 Rate up to £16ph plus holiday pay 🚗 Travel contributions provided 🛏 Accommodation included ⏰ Lots of hours available, minimum 40 per week🙌 Contract expected to last until SeptemberSound of interest? Get in touch ASAP!📞 01254 355666📩 DM us ...
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12 hours ago

CJUK
The majority of contracts are paid on our in-house payroll, by a finance team who are on the same office floor as us, weekly, on the same day everyone else is paid 💰The same team that pay our Chefs wages actually pay us so if we can trust them with our pennies, we can be sure you’re going to be paid on time and accurately!Are you tired of chasing up your well-earned wages? Paying fees just to be paid? Do you want to earn holiday pay on top of your hourly rate so you can take time off without worry?Get in touch to see how you can join the CJUK brigade 👇www.chefsjobsuk.com/cjuk-hub/become-a-cjuk-chef/ ...
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4 days ago

CJUK
Wow, well that's our day made! Thank you for your lovely review Michael, it's a pleasure to work with you 🤩Stacie negotiated an offer for him after returning to work from paternity leave, he only wants to work 4 days so he can spend 3 days with his young family. So that's exactly what we have arranged for him!We know that Chefs just want a decent wage and a reasonable work life balance, whatever that means to them #ABetterWay ...
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4 days ago

CJUK
New relief Chef jobs on 👇⭐️ ALL RATES ARE NEGOTIABLE ⭐️🍳 CDP, food-led pub, Shropshire, starting ASAP (ongoing), no accommodation, from £13 PLUS holiday pay & travel contributions, part of a group with opportunity of more work when contract finishes🍳 Sous Chef, food led pub, Cambridge, starting ASAP ongoing, accommodation included, starting from £14ph DOE🍳 CDP, Spa Hotel, Burnley, Lancashire, starting ASAP, accommodation on site, £13ph PLUS holiday pay & travel contributions🍳 CDP, Spa Hotel, Powys, starting ASAP, accommodation on site, from £13ph Please message us or call Stacie on 01254 355666 if you're interested & available for any of these roles 📲#ChefJobs #Hospitality ...
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6 days ago

CJUK
Who can relate? 👀😂#ChefLife ...
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