CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to
katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to
michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
Facebook Posts Like
CHEF Is it a noun or verb? 🤔 Tell us in the comments below what the title Chef means to you #ChefLife #YesChef
2 likes, 4 comments ⋅ 1 week ago
Photos from CJUK's post
Congratulations to our wonderful Recruiter Anya Cjuk who is celebrating 6 years with the company! 🥳⭐️ Anya joined us as an Apprentice..
21 likes, 2 comments ⋅ 1 week ago
We don’t mean to alarm you, but there’s less than one month to go until our referral prize draw to win an iPad comes to an end! For every Chef..
0 likes, 0 comments ⋅ 1 week ago
Monday ritual for our Marketing Assistant Jodie-Lou Cjuk, writing birthday cards for our amazing Chefs & Managers ⭐️
5 likes, 0 comments ⋅ 1 week ago
Have you ever considered leaving the industry? Has your passion for cooking slowly been taken over by the dread of heading to work the next day?..
5 likes, 0 comments ⋅ 2 weeks ago
The Summer weather may be up and down but with increasing demand for our talented brigade, we’re steadily bringing on new recruits and they’re..
9 likes, 0 comments ⋅ 2 weeks ago
Today, two of our recruiters Anya & Johanna have arranged a dress down day and fundraiser to support Alzheimer’s Research UK 🧡 So far we have..
0 likes, 3 comments ⋅ 2 weeks ago
Photos from CJUK's post
Great to see Chris enjoying his time in the Algarve He was placed there by us to cater for private parties & high-end clients as the Head Chef..
16 likes, 2 comments ⋅ 2 weeks ago
We’re thrilled for Hospitality Action to have been selected as the nominated charity for this year’s AA Hospitality Awards. This is one of the..
8 likes, 0 comments ⋅ 2 weeks ago
Photos from CJUK's post
Great to see our Chef Andrew doing a demo and serving up some amazing food at Bolton Food Festival! He even got to meet The Hairy Bikers
21 likes, 4 comments ⋅ 2 weeks ago
Tweets Follow
Today marks 2 years at @CQBlackburn 🎈
Over the last 2 years we've celebrated success, planned an exciting future, invited in visitors & welcomed new colleagues 🤗 Here's to many more 🎉
P.S. We're recruiting 👉 https://t.co/1x08z2WO8X
#Workplace #Anniversary #Blackburn
We’re so proud to be part of this amazing family of businesses and to have won this award #FamilyBusiness #FamilyValues #Bibas2019 🎉
On Friday 27th September, we're hosting coffee & cupcakes for @JoTrust 🧁
We'll have a guest speech from Liz who was diagnosed earlier this year and is on the road to recovery 💜
If you have an hour free, let us know ☕️
#Fundraising #SmearForSmear https://t.co/98Ta8UEoy6
We won!! ☺️ Family business of the year! @cumminsmellor #bibas2019 @BIBAs2019 🙌 https://t.co/ecZeJRbgQe
Dream team! Keeping everything crossed for growth business 📈 and family business 👨👩👧👦 @cumminsmellor 🤞🤞@BIBAs2019
Latest News from Chefs Jobs UK
Getting to know Wayne – August’s Chef of the Month!
Written on 05-Sep-2019 by sammy
Congratulations to CJUK Chef, Wayne, who has been recognised as our Chef of the Month for his work in August 2019! A few words from the team: "I'd like to nominate Wayne as August's Chef of
Join us for Coffee & Cupcakes for Jo’s Cervical Cancer Trust
Written on 13-Aug-2019 by sammy
At the end of each month, the Cummins Mellor Group hold a dress down day in the office to raise funds for charities close to our hearts. Each event is chosen by a colleague and they take control of
Catching up with Philip, July’s Chef of the Month
Written on 05-Aug-2019 by sammy
Philip has been awarded as our Chef of the Month for July 2019! A few words from the team: “Philip is a true representation of what we look for in a CJUK Chef! He has received consistently