CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to
katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to
michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
Facebook Posts Like
Looking for some temporary Chef work to fill gaps over Summer? ☀️ We have lots of temp jobs starting this week and next at hotels and gastro..
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Are you working as a self-employed Chef? From April 2020, businesses (including agencies) in the private sector will be required to check whether..
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Four welcome packs being sent to our new Chefs who started their first contracts with us this week, we hope you like them! #Appreciation
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First name in the hat for our referral prize draw to win an iPad! Don’t forget, if you refer a friend who successfully completes one shift..
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Relief cover can be for many different reasons, including a gap in the rota while the site recruit for a new permanent member In the last..
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Brilliant early morning yoga in the office, we’re all feeling awake and energised for the day ahead 🧘♂️ #Namaste
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Fancy winning an iPad? For every talented Chef or Manager you successfully recommend to us, we’ll put your name into our prize draw for the chance..
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Today our space hopper challenge begins, hosted by our workplace wellbeing champions! We’ll be going head to head to clock up the most time..
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Too many times we speak to Chefs who aren’t being paid for every hour they work. We have made a promise to our brigade that they will be recognised,..
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Photos from CJUK's post
Can you believe it’s time for #FridayFrolics – it’s getting busier and busier at CJUK HQ – We started off with a bang after announcing the very..
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Looking for temp #Chef work to fill gaps over Summer? We have lots of jobs at #hotels & gastro #pubs across the UK:
💰 From £13PH
🚗 Travel allowances & accommodation
🎉 Entry into monthly awards
🙏 Access to a free & confidential helpline @HospAction
Call 01254 355666 📲
Four welcome packs being sent to our new #Chefs who started their first contracts with us this week, we hope you like them! 👩🏼🍳👨🏼🍳 #Rewards #Hospitality #Appreciation
Stonegate to create UK's largest pub group in £1.27bn deal https://t.co/P5wz4wfjbW
Need help finding the perfect #hospitality professional? We launched CJUK Executive Search to work with hospitality establishments in the North West, placing the most talented senior professionals in their teams https://t.co/jhSJdeZzid #Lancashire #Recruitment
We've been busily researching, listening and collaborating with people across the industry. The result is a fresh new look for our beloved charity. It can be summed up in a simple phrase. We've got you. Head over to our website to find out more https://t.co/5ttkc9YNQ9 #wevegotyou
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