CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to
katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to
michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
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7 hours ago
Apparently is National Hugging Day today, are you a hugger or is it not your thing? 🤗 ...
Apparently is National Hugging Day today, are you a hugger or is it not your thing? 🤗
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CJUK
1 day ago
It's not just on the apparent "Blue Monday" that people can struggle with finances, addiction and other factors that affect their general wellbeing and contribute to depression 💙
Don't forget, we've partnered with Hospitality Action to provide you with a range of support when you need it, 24 hours a day, every day of the year 🙌
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We have teamed up with Hospitality Action to offer free confidential advice, support and assistance for all our CJUK chefs and employees.Share on FacebookShare on TwitterShare on Linked InShare by Email
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2 days ago
According to Strava, today is #QuittersDay and we want to know if you're still going strong with your new year's resolutions? Have any customers or friends dropped theirs?
Let us know 👇 ...
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2 days ago
Are you thinking of joining an agency to do some temporary work but not sure who to choose? CJUK can help 🙌
Don't just take our word for it, take it from our Chefs 👇
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CJUK
3 days ago
Our Workplace Wellbeing Champions for 2020 have been confirmed 🙌
Jodie-Lou, Sammie, Charlotte and Lauren are passionate about maintaining a happy, healthy workplace environment for all staff across the Cummins Mellor family of businesses 🤗
Keep your eyes peeled for some fun and informative initiatives at CJUK HQ 🤩
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Personnel Checks ...
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Getting ahead for the #Christmas and New Year season, we have lots of Chef birthdays coming up! 🥳
#Festive #Birthday #Celebrations @CJUKChefs
Do you have a friend or family member who is struggling to find their ideal #Chef role? Maybe they feel under-valued and looking to try out some temporary work? Recommend them to us for the chance to win some goodies 🎁
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Many of our #Chefs tell us that they were anxious about transitioning to temporary work from a permanent job, but since they did they have never looked back... https://buff.ly/2NygwVu #ChefLife #Chefs
Merry Christmas from all of us at Cummins Mellor HQ!
We have our best Christmas jumpers on, let's see how much we can raise for @savechildrenuk #ChristmasJumperDay 🎄🎅
Today is #ChristmasJumperDay and we're wearing our best jumpers to raise money for @savechildrenuk - here's a few of them so far!🎄
We have mince pies, hot chocolate and word on the street is that Santa is coming to visit us later... 👀🎅 #Festive #SecretSanta
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