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Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

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Facebook Posts

4 weeks ago

CJUK
🎈🎈Today we celebrate our 31st Birthday!🎈🎈31 years since Richard & Michelle Mellor set up their Chef recruitment business from their back bedroom!Our #FamilyBusiness has been on a remarkable journey over the last 31 years and we've been very lucky to work with some incredible people along the way.This year has been one of the most challenging of them all and we would like to thank our extraordinary brigade of CJUK Chefs for your commitment, understanding, hard work & dedication. 💙Thanks for a superb 31 years and here’s to many more. 🙌 ...
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1 month ago

CJUK
Don't forget the deadline to file your self assessment tax return is the 31st January. To submit online click the link: www.gov.uk/log-in-file-self-assessment-tax-return/#taxreturns #taxreturnseason #selfassessment ...
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1 month ago

CJUK
#VEGANUARY - We'd love to hear what our Chefs think about it?Last year, more than 450,000 people took part!🐄 37% signed up to spare animals from suffering🌍 18% signed up to protect the environment💪 38% said health was their main motivationThis year looks set to have even more sign ups - are you taking part? ...
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2 months ago

CJUK
Throwback to our annual #CJUKLive event where the CJUK brigade come together to celebrate the crucial part #ReliefChefs play in our industry. 🍽️ Cookery competition🏆 Awards💬 Discussing key industry topics🤝 Catching up with old friendsWe can't wait until all of our CJUK brigade are back out doing what they do best and we can meet again to celebrate the amazing work you do 💙 #Hospitality #Chefs #ChefAppreciation ...
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