(National)

(Out of Hours)

(LONDON)

(Out of Hours)

CALL US NOW

Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

Sign Up For Regular Updates

Fill in the form below to receive regular industry and job updates from us

Candidate Client
By ticking this box, I confirm my details are correct and consent to CJUK holding my information

Facebook Posts

9 hours ago

CJUK
It's an office day and we have our monthly training session 🧐This month we are focusing on taking a really thorough job order to ensure we get as much information as possible about the job so we can pass that onto the chefs before they arrive! ... See MoreSee Less
View on Facebook

2 months ago

CJUK
🎄 MERRY CHRISTMAS 🎄We would like to wish all of our candidates and clients a very Merry Christmas and a Happy New Year. We wish you all the best for 2023 and look forward to working with you again next year.Here's our opening times over Christmas and New Year. ... See MoreSee Less
View on Facebook

3 months ago

CJUK
It’s coming home 🏴󠁧󠁢󠁥󠁮󠁧󠁿 #england #comeonengland #worldcup ... See MoreSee Less
View on Facebook

Tweets

Latest News from Chefs Jobs UK

  • Blackburn Youth Zone 10th Anniversary Ball

    Written on 02-Jun-2022 by bethm

    The CJUK team attended the Blackburn Youth Zone 10th Anniversary Ball helping to raise over £30,000 on the night.   CJUK have a long standing relationship with Blackburn Youth Zone

    READ MORE
  • CJUK brigade
    Let’s talk holiday pay!

    Written on 30-May-2022 by bethm

    When a rate is advertised at £16 + holiday pay what does that actually mean? Why is it that PAYE rates often appear lower than self-employed rates? Well, holiday pay is accrued at 12.07% so

    READ MORE
  • The Hospitality staff shortage: Chefs want sociable hours

    Written on 20-Jul-2021 by sammy

    Monday 19th July saw the official relaxing of restrictions in England, or so called ‘freedom day’, but could this mean even more problems for the hospitality industry? The pandemic and Brexit

    READ MORE