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Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

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Facebook Posts

2 days ago

CJUK

Do you own or run a hospitality establishment?

We would love to know how you're feeling about re-opening, whether you're confident or apprehensive, and if there's anything we can do to support you.

Please take our quick survey, it will only take you 2 minutes 👇

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4 days ago

CJUK

👩‍🍳 Hiring a relief Chef isn't a last resort 👨‍🍳

According to a UKHospitality survey, a significantly higher number of part-time workers will return to hospitality between July and September over full-time employees.

Using temporary Chefs at a time of uncertainty has many benefits, something which we have been speaking to our clients a lot about over the last couple of weeks 👇

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If you need support in any way over the coming weeks, please get in touch:

📲 01254 355666
💻 info@cjuk.co.uk

#Hospitality #Chefs
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5 days ago

CJUK

Giovanni joined us in October 2017 and is already in his second year as a CJUK Ambassador, a real testament to his talent and work ethic ⭐️

Our Chefs have many years’ experience in the industry before joining us and they can’t wait to get back to doing what they do best, cooking delicious food and supporting our hospitality partners across the UK 🙏

It's great to see so many establishments starting to recruit Chefs ready for their grand re-opening, so if you need some support as you start to prep for all your bookings, our brigade are ready and raring to go!

We take the stress out of finding experienced, reliable professionals and do all the hard work for you 👇

📲 01254 355666
💻 info@cjuk.co.uk
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