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Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

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Facebook Posts

11 hours ago

CJUK

‼️ URGENT CHEF JOB ON IN LANCASHIRE ‼️

Are you based in Lancashire and available to start work today?

We need a strong Chef de Partie to work at a busy and critically acclaimed restaurant in Burnley ASAP.

You must be within commutable distance as no accommodation is available.

Rate: £12.33 per hour (including holiday pay) + travel
Start date: Today for 1 week, potentially ongoing throughout August
Establishment Type: Restaurant
Hours: Minimum 40 hours per week
Pay: Weekly on PAYE
Requirements: Minimum 2 years' experience as CDP

If you can help, please call Stacie ASAP on 01254 355666 📲
...

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23 hours ago

CJUK

A delicious afternoon tea at Northcote enjoyed by one of our team members today! ☕️

Have you dined out yet? 🍴
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1 day ago

CJUK

Is your establishment taking advantage of the ‘Eat Out to Help Out’ scheme? 🍽

We have spoken to many businesses who are fully booked between Monday and Wednesday for the whole of August - hopefully the initiative will give participating sites the little boost we all need at the moment! 💷

With this in mind, could an extra pair of hands help ensure you can keep up with demand without compromising on the quality that will ensure that your customers return in September and beyond? 🗓

If so, please give us a call ... our fantastic Chefs are available, nationwide, who can step in and fill gaps in your rotas during your busier periods this month! 👨🏼‍🍳

📲 01254 355666

#eatouttohelpout #bettertogether #chefs #hospitality
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2 days ago

CJUK

Thank you to our resident poet Kevin for this lovely poem 🙌

#TestimonialTuesday
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