CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to
katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to
michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
Facebook Posts Like
CJUK
2 weeks ago
Hi Chefs 🙂
Just a reminder that all CJUK Chefs have access to the Hospitality Action Employee Assistance Programme should you need any additional support at the moment.
This video details all layers of support that the programme provides 👇
vimeo.com/393667555
You can contact their helpline to enquire about accessing their support - 📞 0808 802 2111
Thanks again to our brigade for your support & co-operation during lockdown 2.0 - we will get through this together 💪 ...
HA - EAP
l.facebook.com
This is "HA - EAP" by Hospitality Action on Vimeo, the home for high quality videos and the people who love them.Video
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CJUK
3 weeks ago
Let's take today to remember all our heroes including those protecting us in the present day.
#remembranceday2020 ...
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CJUK
3 weeks ago
Have you had to diversify during the pandemic?
What has your experience been like from other agencies? 🤔
Here is what one of our past chefs had to say when he found other work through an agency while his business was closed.
We would like to get your thoughts...
#hospitality #agencywork #abetterway ...
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CJUK
4 weeks ago
During these difficult times for the #hospitality sector it is lovely to receive such positive feedback from one of #CJUK Chefs. We are just doing our job but glad to know we are helping in our own little way.
#abetterway #positivemindset ...
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CJUK
1 month ago
Please see our latest update following the Government announcement regarding a second national lockdown, commencing Thurs 5th Nov. 👇
If you haven’t heard from us yet and have any questions or concerns, please do not hesitate to get in touch;
📱 01254 355666
📩info@cjuk.co.uk ...
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Tweets Follow
Regardless of what tier you're in, this is a stressful time for everyone. If you're struggling please give our confidential helpline a call. It's open 24/7 and is here to help: 0808 802 0282 #wevegotyou
A survey of #HospitalityBusinesses found tiering system was damaging to #pubs and #hospitality businesses
#Tier1 only 25% could turn a profit
#Tier2 76% would be unviable/operating at a loss
#Tier3 94% would be unviable/operating at a loss
https://buff.ly/3lRoqKM
Calls for #Tier restriction changes as survey of @beerandpub @UKHofficial & British Institute of Innkeeping members finds 72% of #hospitality businesses expect to close in 2021.
https://bit.ly/393j8IN
Can you help a @blackburnyz member this Christmas?
Help support 1,150 members over Christmas with;
🎁 a food hamper which can feed a family of 4 = £10
🎈health & wellbeing stocking supporting young people's mental health = £10
Donate here - https://buff.ly/3pxUq90
Hi Chefs 🙂
A reminder that CJUK Chefs can access @HospAction Employee Assistance Programme. Here's more info 👇 https://buff.ly/38VdQP9
📞 Call 0808 802 2111 to access support.
Thanks to our brigade for your support during lockdown 2.0 - we will get through this together 💪
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