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Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.
If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.
Next steps
1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.
3. We will record your complaint in our central register within a day of having received it.
4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.
5. We will then start to investigate your complaint. This will normally involve the following steps;
6. We will thoroughly examine the information you have provided for us.
7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.
8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.
9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.
10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.
11. If we have to change any of the time scales above, we will let you know and explain why.

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Facebook Posts

2 days ago

CJUK
CJUK are so happy and excited to see #hospitality businesses reopen or getting ready to open on the 17th May.This does mean we are super busy with opportunities for #chefs of all levels, nationwide.Take a look at our website at the types of roles we have to offer🖱 www.chefsjobsuk.com/jobs/Alternatively if you want to know what #ReliefChef life is like give Stacie our Senior Consultant a call on 01254 355666 ...
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2 weeks ago

CJUK
NEW JOB: TEMP SOUS CHEF - LANCASHIREHere's Stacie with some more info about the role 👇Stacie is on the lookout for more Chefs in Lancashire as we have lots of bookings in the area at the moment!If you're available please get in touch, or if you know anyone looking for work in Lancashire, tag them in the comments or ask them to contact us! 💙📞01254 355 666📲 DM us📩 info@cjuk.co.uk#ChefsJobs #ChefJobs #ChefJobsLancashire #reliefchefs #reliefchef #chefs #ChefsInLancashire #lancashire ...
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3 weeks ago

CJUK
Join the CJUK Brigade! 👨‍🍳👩‍🍳We've had a busy few weeks in the run up to hospitality re-opening with lots of clients getting in touch to book Chef cover ready for 17th May!We're now looking for new Chefs to join our brigade to start bookings we've got lined up across the country.WHAT’S IN IT FOR YOU? 💙• Join the close-knit CJUK brigade and our community• Access to a 24/7 Hospitality Action helpline• Receive goodies and rewards• The chance to become a CJUK AmbassadorIf you want to join our team, get in touch today!📞 01254 355 666📧 talent@cjuk.co.uk📲 DM usWe're also still trying to contact a few of our current CJUK Chefs. If we haven't spoken to you yet, please get in touch to update us on your availability!#ChefJobs #Chefs #ReliefChefs #Hospitality ...
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3 weeks ago

CJUK
📢 Calling #Lancashire Chefs 👨‍🍳We are excited to see hospitality re-opening in the coming weeks and have some advance bookings.If you are an experienced chef and commutable in the Lancashire area get in touch on 📞 01254 355666 or apply on our website 💻 www.chefsjobsuk.com/job/relief-chef-de-partie-lancashire-11ph-travel/#chefdepartie #reliefchefjobs #jobsearch ...
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3 weeks ago

CJUK
Are you ⏱ counting down the days to getting back into the kitchen? 👨‍🍳 If you are an experienced Sous chef and love to keep busy then this contract could be perfect for you. Our client is a busy Country Inn and Wedding venue looking for relief support over the summer 😎For more info or to register with CJUK click the link or call the office on 01254 355666...🖱 www.chefsjobsuk.com/job/relief-sous-chef-lancashire-12ph-travel/#souschef #reliefchef #countryinn #weddingvenue ...
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