Complaints Procedure

CJUK is committed to providing the highest levels of care to all our customers. If you are in any way dissatisfied with our products or service, then please let us know as soon as possible. This will help us continually improve our service to you.

If you have a complaint, we will always try to resolve this informally and amicably. In the first instance, please contact Katie Mellor, Director of Sales & Operations, on 01254 355 666. She will be more than happy to hear your complaint, and hopefully resolve it quickly and to the satisfaction of all parties involved.

Next steps

1. Should you still feel you need to take a more formal approach, you can write to Katie by email to katie@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.

2. We will send you an acknowledgement of your complaint and ask you to confirm or explain the details set out. You can expect to receive this communication within 5 days of us receiving your complaint.

3. We will record your complaint in our central register within a day of having received it.

4. We will acknowledge your reply to our acknowledgement and confirm what will happen next. You can expect to receive our acknowledgement letter within 5 days of your reply.

5. We will then start to investigate your complaint. This will normally involve the following steps;

6. We will thoroughly examine the information you have provided for us.

7. Katie Mellor will then invite you to discuss this further by telephone or face to face meeting and hopefully resolve your complaint. She will do this within 5 days of the end of our investigation.

8. If you do not want a meeting or it is not possible, Katie will send you a detailed reply to your complaint. This will include her suggestions for resolving the matter. She will do this within 5 days of completing her investigation.

9. At this stage, if you are still not satisfied you can contact the Managing Director, Michelle Mellor on 01254 355 666, email to michelle@chefsjobsuk.co.uk or by letter to Floor 5, One Cathedral Square, Cathedral Quarter, Blackburn BB1 1FB.

10. If you are still not satisfied, you can contact the recruitment industry governing body, the Recruitment and Employment Confederation (REC) on 020 7009 2100.

11. If we have to change any of the time scales above, we will let you know and explain why.

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Tweets Follow

CJUK @CJUKChefs·

15h

The busy Summer season is upon us and we have lots of talented #Chefs across the UK who can fill the gaps in your rota, whether it's to cover busy periods, sickness or holidays https://t.co/dKALA48T6h 🙌 #ChefCover #Hospitality

CJUK @CJUKChefs·

18 May

Ever wanted to put our faces to our names? Our team all have experience in #hospitality so we understand the nature of the industry first hand and how demanding it can be https://t.co/3C7L6x25HC #ChefJobs #HospitalityJobs

Beckie Livesey @BeckieCJUK·

17 May

Testing out some welcome packs for our newly registered #Chefs - welcome to the brigade 👨🏼‍🍳👩🏼‍🍳 #Friday

CJUK @CJUKChefs·

16 May

Our #Chefs tell us that they were anxious about transitioning to temporary work, but since they did they never looked back. Read their stories about how working with us has enabled them to travel, set up businesses and take on hobbies https://t.co/hqI949Y49O #ChefLife

Michelle Mellor @MichelleMellor_·

16 May

Our wellbeing champions trying really hard to ensure our whole team have the best of every day at our workplace, reviewing and planning our programme to increase better workplace wellness awareness - Thank you Anya, Sammie and Jodie Lou 😀
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